Welcome to our mobile application and / or our website.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under

as applicable and the amended provisions pertaining to electronic records in various statutes as amended

by the Information Technology Act, 2000. This document is published in accordance with the provisions of

Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing

the rules and regulations, privacy policy and Terms of Use for access or usage of www.truckinzy.com

website and Truckinzy applications for mobile and handheld devices.

These terms and conditions of use (‘’Terms of Use’’) of the Truckinzy website and mobile app, is a legal

agreement("Agreement") between Truckinzy Infotech Pvt. Ltd. (“Truckinzy”), a company incorporated

under the Companies Act, 2013 (India) having its offices at 3A/25 2nd Floor Regarpura W.E.A Karol

Bagh, Central Delhi, New Delhi , Delhi 110005, India and yourself/yourselves. If you continue to browse

the website and/or use the mobile application you are agreeing to comply with and be bound by the Terms

of Use.

If you do not agree with the Terms of Use, please do not access and use this Website / Application (as

hereinafter defined) or our Service through all other means.

1. DEFINITIONS:

“Truckinzy”, “we”, “our” and “us” shall mean Truckinzy Application/Website;

“You”, yourself / yourselves and “your” shall mean a User, who meets the eligibility criteria set out below;

“Application” shall mean the application supplied by Truckinzy and downloaded and installed by you on

your single mobile device (smart phone);

“Truckinzy Pilot”, “Pilot”, “Driver” or ‘’Drivers’’ shall mean the driver engaged by you by using our

Website/Application;

“Force Majeure” shall have the meaning as set out in Clause VII;

“Service” or “Services” shall mean the service of providing short-term commercial Driver solutions via the

Application/Website as defined in Clause I;

‘’User’’ or ‘’Users’’ shall have the meaning as set out in Clause III; and

‘’Website’’ shall mean the website www.truckinzy.com.

These Terms of Use may be modified from time to time in our sole discretion. It is your responsibility to

review these Terms and Conditions from time to time. If you continue to use the Service after notice of

change has been intimated or published on our Website/Application, you thereby provide your consent to

the changed practices on the same terms hereof. For this reason, we encourage you to review these Terms

of Use each time you access and use the Website/Application. Most content and some of the features on

the Website/Application are made available to Users free of charge. However, Truckinzy reserves the right

to terminate access to certain areas or features of the Website/Application at any time for any reason, with

or without notice.

If you are not agreeable to these Terms of Use, you may not use the Services, the Website or the

Application.

2. SERVICES DESCRIPTION:

1. Truckinzy Infotech Private Limited operates a technology based electronic platform service called

‘Truckinzy’ which seeks to provide drivers-on-demand to customers who wish to obtain the services of a

Truckinzy Pilot.

2. Truckinzy enables the hiring of Truckinzy Pilots by truck owning individuals or businesses for a point to

point pick up and drop off Service, within city limits and outside city limits, through the Application in

mobile telecommunications devices and through the Website. The Service is designed to offer you

information and a means of obtaining short-term commercial driver solutions to coordinate point-to-point

and round-trip commercial driver services, at user’s request. As a User, you authorize the opted Truckinzy

Pilot to operate your vehicle and make decisions on your behalf during a period of time designated by you.

3. The Truckinzy Pilots offering their services on the Truckinzy platform are individuals and independent

truck driver service providers who have opted to enlist themselves with Truckinzy. The Truckinzy Pilots

are screened and trained prior to being listed as a Truckinzy Pilot on the Truckinzy platform. At no point

can the Truckinzy Pilot represent himself to be an employee of Truckinzy Infotech Private

Limited/Truckinzy. The user terms and conditions in here expressly provide that the Truckinzy Pilots are

independent service providers and are not employees of Truckinzy Infotech Private Limited /Truckinzy.

4. Further, it is to be noted that Truckinzy, in itself does not provide driving / transportation services. The

customer offers the mode of transportation. The terms and conditions clearly state that the provision of

services by the Truckinzy Pilot to the customer is, subject to the agreement entered into between them and

Truckinzy shall under no circumstance be a party to such agreement.

5. To elaborate, the modus operandi is as follows:

● a. ‘Truckinzy” aims at bringing commercial truck drivers/operators (service providers) and

customers owning Truck or Truck fleets on a common platform by which the said customers can

place a request for the services of a professional commercial driver for driving truck/trailer.

b. The e-commerce platform brings the customer into contact with a Truckinzy Pilot so as to avail

the latter’s services, subject to the availability of Truckinzy Pilots in or around the customer’s

location at the time of registering his request.

c. The request by the customer could be for a point-to-point commute or a round trip is placed by

the customer electronically over a mobile based app or through an online website operated by

Truckinzy or via phone service.

d. Towards the end of the commute, the customers are charged for the services of the Truckinzy

Pilot, which is intimated to them over the app or mail. The services may be paid for by the

customers either:

○ in cash, directly to the Truckinzy Pilot or

○ through online payment options, to Truckinzy

(Advance payment, held in escrow account and then releasing to Truckinzy Pilot)

e. Where the customer opts to pay for the Truckinzy Pilots’ services through any of the online modes

available on the app, Truckinzy remits the proceeds collected from the customers to the respective

Truckinzy Pilots.

f. In return for the use of the Truckinzy’s electronic platform, the Truckinzy Pilots are charged a

convenience fee by Truckinzy. Truckinzy remits any applicable tax to the credit of the respective

Governments and regularly files periodic returns as prescribed under the GST laws.

3. USE OF SERVICE, APPLICATION AND WEBSITE:

The Application and the Website allows you to send a request for Service to a Truckinzy Pilot. The GPS

receiver, which should be installed on the mobile device (smart phone) on which you have downloaded the

Application or the Website, shall detect your location and shall send your location information to the

relevant Truckinzy Pilot. Truckinzy has sole and complete discretion to accept or reject each request for

providing the Service. Truckinzy also has sole and complete discretion over whether to use the Application

/ Website to receive the leads generated through the Application / Website. If Truckinzy accepts a request,

the Application / Website notifies you and provides information regarding the Truckinzy Pilot - including

his name and the ability to contact the Truckinzy Pilot by telephone or a message. The Application /

Website also allow you to view the Truckinzy Pilot’s progress towards the pick-up point, in real time.

Truckinzy shall undertake commercially reasonable efforts to bring you into contact with a Truckinzy Pilot

in order to avail the Services, subject to the availability of Truckinzy Pilots in or around your location at

the moment of your request for the Services.

Truckinzy itself does not provide transportation services. It is up to the User to offer transportation.

Truckinzy only acts as intermediary between the Truckinzy Pilot and you. The provision of the Services by

the Truckinzy Pilot to you is, therefore, subject to the agreement (to be) entered into between the

Truckinzy Pilot and you. Truckinzy shall under no circumstance be a party to such agreement. Truckinzy

disclaims any and all liability in respect of the Truckinzy Pilots including any claims of employment or

any vicarious liability arising out of the Service or otherwise.

4. USER ELIGIBILITY AND AGREEMENT:

User means any individual or business entity/organization that legally operates in India or in other

countries, and uses and has the right to use the Services provided by Truckinzy. Our Services are available

only to those individuals or entities who can execute legally binding contracts under the applicable law.

Therefore, a User must not be a minor as per Indian Law; i.e. User(s) must be at least 18 years of age to be

eligible to use our Services.

Truckinzy advises its Users that while accessing the Website/Application, they must follow/abide by the

applicable laws. Truckinzy may, in its sole discretion, refuse the Service to anyone at any time.

This Agreement applies to all Services offered on the Website/Application, collectively with any additional

terms and condition that may be applicable.

5. REGISTRATION:

To use the Services, you have to be registered and provide your name, contact number, email address and

other details. Please see our Privacy Policy and practices to know more about how your personal

information would be used.

6. REPRESENTATIONS AND WARRANTIES:

As a precondition to your use of the Services, you represent and warrant that:

The information you provide to Truckinzy is accurate and complete. Truckinzy service is only available for

commercial vehicle i.e. Trucks/Trailers purposes within the country limits as designated on our Website.

Commercial vehicles bear license plates with black lettering over yellow colored background. You will

ensure that Truckinzy service is being utilized only for non-commercial purposes. Truckinzy is entitled, at

all times, to verify the information that you have provided and to refuse the Service or use of the

Application / Website without providing reasons.

You will only access the Service using authorized means. You are responsible to check and ensure you

download the correct Application for your device or the correct Website in your computer. Truckinzy shall

not be liable if you do not have a compatible mobile device or if you download the wrong version of the

Application for your mobile device or Website for the computer. Truckinzy reserves the right to terminate

the Service and the use of the Application/ Website should you use the Service or Application with an

incompatible or unauthorized device.

You have the legal right and authority to possess and operate the vehicle when engaging our Services and

you confirm, represent and warrant that the said vehicle is in good operating condition and meets the

industry safety standards and all applicable statutory requirements for a motor vehicle of its kind.

You will be solely responsible for any and all liability which results from or is alleged as a result of the

condition of your vehicle, legal compliance, etc., including, but not limited to, personal injuries, death and

property damages.

You will be solely responsible for the full functionality of your vehicle. If your vehicle fails to function

(electrical, mechanical or other) in any way while the Services are being availed of by you, you will be

responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and

neither Truckinzy Infotech Private Limited /Truckinzy nor the Truckinzy Pilot shall be responsible in any

manner whatsoever. You have the legal right to designate the Truckinzy Pilot as your agent and delegate

actual authority to the Truckinzy Pilot to operate your vehicle and make decisions on your behalf for the

purposes of providing Services offered through the Truckinzy platform.

You are named or scheduled on the insurance policy covering the vehicle you use when engaging our

Services. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable

legal requirements) for the operation of your vehicle to cover any anticipated losses related to your

participation in the Services or the operation of your vehicle by the Truckinzy Pilot. In the event of a motor

vehicle accident you will be solely responsible for compliance with any applicable statutory or department

of motor vehicles requirements and for all necessary contacts with your insurance provider. Other than any

personal criminal liability attaching to the Truckinzy Pilot you will be solely responsible for all

consequences arising out of the use of the Service or the Truckinzy Pilot. In any event Truckinzy shall

have no responsibility or liability on this account whatsoever.

You specifically authorize us to use, store or otherwise process your 'Sensitive personal data or

information’ (as such term is defined in Information Technology (Reasonable security practices and

procedures and sensitive personal data or information) Rules, 2011) in order to provide the Services to you.

Subject to applicable law all information provided to us by you shall be deemed to be our information to

use as we desire.

You will obey all applicable laws related to the matters set forth herein and will be solely responsible for

any violations of the same.

7. METER START AND CANCELLATION POLICY:

Truckinzy Pilots will wait no more than 15 minutes from the requested trip start time, before they start the

trip timer.

You can cancel a Truckinzy Pilot service booking any time through the Truckinzy App or Website but may

be charged a cancellation fee if you cancel after the Truckinzy Pilot is already on the way.

8. PAYMENT

When a trip ends, Truckinzy Pilot ends the trip on the Truckinzy Pilot app on his mobile device. It then

calculates the total fare amount due from You and it appears on the Truckinzy app on your mobile device.

You may pay the amount via cash or a variety of online payment options available on the app including

payment via the Truckinzy Wallet where You may have already pre-loaded funds. The usage of the

Truckinzy Wallet shall be subject to the terms and conditions of the third party payment processor

providing the mobile payment service on the App. Any payment related issue, except when such issue is

due to an error or fault in the Site or Application, shall be resolved between You and the payment

processor. Truckinzy shall not be responsible for any unauthorized use of Your Truckinzy Wallet.

9. LIMITATION OF LIABILITY:

The information, recommendations and/or Services provided to you on or through the Website/Application

are for general information purposes only and do not constitute advice. Truckinzy will take reasonable

steps to keep the Website/Application and its contents correct and up to date but does not guarantee that the

contents of the Website/Application are free of errors, defects, malware and viruses or that the

Website/Application are correct, up to date and accurate.

Truckinzy shall not be liable for any damages resulting from the use of, or inability to use, the

Website/Application, including damages caused by malware, viruses or any incorrectness or

incompleteness of the information on the Website/Application.

Truckinzy shall further not be liable for damages resulting from the use of, or the inability to use,

electronic means of communication with the Website/Application, including — but not limited to —

damages resulting from failure or delay in delivery of electronic communications, interception or

manipulation of electronic communications by third parties or by computer programs used for electronic

communications and transmission of viruses.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, Truckinzy’s

aggregate liability shall in no event exceed the equivalent of the amount for the payment of the Services.

The quality of the Services requested through the use of the Application is entirely the responsibility of the

Truckinzy Pilot who ultimately provides such transportation services to you. Truckinzy under no

circumstance accepts liability in connection with and/or arising from the Services provided by the

Truckinzy Pilot or any acts, actions, behaviour, conduct, and/or negligence on the part of the Truckinzy

Pilot.

We shall not be held liable for any failure or delay in performing Services where such failure arises as a

result of any act or omission, which is outside our reasonable control such as unprecedented circumstances,

overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be

neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care,

including but not limited to: war, riot, civil commotion; compliance with any law or governmental order,

rule, regulation or direction and acts of third parties ( “Force Majeure” ).

If we have contracted to provide identical or similar Service to more than one User and are prevented from

fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our

absolute discretion which booking we will fulfill by providing the Service, and to what extent.

We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is

stored as securely and safely as possible. However, we shall not be held liable in the unlikely event of a

breach in our secure computer servers or those of third parties other than as required under applicable law.

In the event we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or

suspect an instance of fraud, we may cause the User to be blocked immediately and reserve the right to

refuse future Service. Additionally, should there exist an abuse of vouchers or discount codes, Truckinzy

reserves the right to seek compensation from any and all such Users.

Truckinzy does not represent or endorse the accuracy or reliability of any information, or advertisements

(collectively, the "Content") contained on, distributed through, or linked, downloaded or accessed from or

contained on the Website/Application, or the quality of any products, information or other materials

displayed, or obtained by you as a result of an advertisement or any other information or offer in or in

connection with the Service.

Offers are subject to Truckinzy's discretion and may be withdrawn at any time and without notice.

10. INTELLECTUAL PROPERTY RIGHTS:

Truckinzy is the sole owner or lawful licensee of all the rights to the Website/Application and its content.

Website/Application content means its design, layout, text, images, graphics, sound, video etc. The

Website/Application content embodies trade secrets and intellectual property rights protected under

worldwide copyright and other laws. All title, ownership and intellectual property rights in the

Website/Application and its content shall remain with Truckinzy.

All rights, not otherwise claimed under this Agreement or in the Website /Application, are hereby reserved.

The information contained in this Website/Application is intended, solely to provide general information

for the personal use of the reader, who accepts full responsibility for its use.

You may access the Website/Application, avail of the features, facilities and Services for your personal or

internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display,

or commercially exploit the Website/Application Content, features or facilities, directly or indirectly,

without our prior written permission of Truckinzy.

All content on this Website/Application is the copyright of Truckinzy except the third party content and

link to third party website on our Website/Application, if any.

Systematic retrieval of Truckinzy content to create or compile, directly or indirectly, a collection,

compilation, database or directory (whether through robots, spiders, automatic devices or manual

processes) without written permission from Truckinzy is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Terms of Use is prohibited

and may invite legal action. As a condition of your access to and use of Services, you agree that you will

not use the Website/Application to infringe the intellectual property rights of others in any way. Truckinzy

reserves the right to terminate the account of a User upon any infringement of the rights of others in

conjunction with use of the Service, or if Truckinzy believes that User’s conduct is harmful to the interests

of Truckinzy, its affiliates, or other Users, or for any other reason in Truckinzy's sole discretion, with or

without cause.

11. USER ACCOUNTS, OFFERS AND PROMOTIONS:

Truckinzy reserves the right to collect User data including name, contact information and other details to

facilitate Services or use of its platform to avail Services. All information collected from the User are on a

bona fide basis. Misuse and misrepresentation of identity or contact details will lead to automatic

termination of Services or the use of the platform, without prior notice to such Users.

User accounts bearing contact number and email IDs are created and owned by Truckinzy. Any

promotional discounts and offers accumulated can be revoked without prior notice in the event of

suspicious account activity or mala fide intent of the User.

In the case where the system is unable to establish unique identity of a User against a valid mobile number

or e-mail ID, the account shall be indefinitely suspended. Truckinzy reserves the full discretion to suspend

a User's account in the above event and does not have the liability to share any account information

whatsoever.

For any other queries on Truckinzy and its services, please write in to us at care@Truckinzy.com

12. LINKS TO THIRD PARTY SITES:

Links to third party sites are provided by the Application / Website as a convenience to Users and

Truckinzy does not have any control over such sites i.e., content and resources provided by them.

Truckinzy may allow Users access to content, products or services offered by third parties through

hyperlinks (in the form of word link, banners, channels or otherwise) to such third party's website. You are

cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to

be aware of the terms and conditions of your use of such sites. The Users acknowledge that Truckinzy has

no control over such third party's site, does not monitor such sites, and Truckinzy shall not be responsible

or liable to anyone for such third party site, or any content, products or services made available on such a

site.

13. TERMINATION:

Truckinzy reserves the right to deny access to particular Users to any/all of its Services without any prior

notice/explanation in order to protect the interests of Truckinzy and/or other Users to the

Website/Application. Truckinzy reserves the right to limit, deny or create different access to the

Website/Application and its features with respect to different Users.

We reserve the right to terminate your account or your access to the Website/Application immediately, with

or without notice to you, and without liability: (i) if you have violated any of the Terms of Use; (ii) if you

have furnished us with false or misleading information; (iii) pursuant to requests by law enforcement or

other government agencies; (iv) in case of unexpected technical or security issues or problems; (v) in case

of discontinuance or material modification to the Services (or any part thereof); and / or (vi) in case of

interference with use of our Website/Application by others.

In the event of termination by you or us, your account will be disabled and you will not be granted access

to your account or any information or content contained in your account. You will not and not attempt to

create another account for accessing and using the Website/Application without the written consent of

Truckinzy.

This Terms of Use shall remain in full force and effect while you have an account with us. Even after

termination of your account with us, certain provisions of this Terms of Use will remain in effect,

including but not limited to, Intellectual Property Rights, Prohibited Uses and Indemnification. You agree

that we will not be liable to you or any third party for taking any of these actions.

Notwithstanding the termination of this Agreement, you shall continue to be bound by the terms of this

Agreement in respect of your prior use of this Website/Application and all matters connected with, relating

to or arising from such use.

14. TERMS & CONDITIONS FOR USE OF SERVICES:

The following terms & conditions shall apply to Users utilising the Services offered by Truckinzy:

The User shall pay the Truckinzy Pilot fare (as displayed in the Truckinzy App) or as agreed to in the terms

of use as listed on the Application / Website, parking charges, additional night surcharge (where

applicable), one way trips, toll charges and any fee or levy presently payable or hereinafter imposed by the

law or required to be paid for availing of the Services.

The User agrees and accepts that the use of the Services provided by Truckinzy is at the sole risk of the

User, and further acknowledges that Truckinzy disclaims all representations and warranties of any kind,

whether express or implied. All Services are provided “AS IS”.

The Truckinzy or the Truckinzy Pilot has the right to refuse the Service in the following circumstances:

1. Safety Concerns:

· Unfit vehicle condition

· Hazardous weather conditions

· Unsafe loading or unloading practices

· Dangerous routes or areas

2. Legal Compliance:

· Overloading or improper securing of cargo

· Illegal or unauthorized goods

· Lack of necessary permits or documentation

3. Health and Wellbeing:

· Illness or fatigue

· Violation of mandated rest periods

4. Ethical and Professional Grounds:

· Unreasonable demands or exploitation

· Harassment or abusive behavior by clients.

5. Contractual Obligations:

· Tasks outside agreed terms or beyond reasonable expectations.

If the User is misusing, soiling or damaging any of the devices (technical/non-technical) of the Truckinzy

Pilot; and if the User asks the Truckinzy Pilot to break any traffic/RTO/city police and/or government rules

for any purpose The Truckinzy Pilot has the right to refuse such a request by the User.

Without prejudice to the above, Truckinzy makes no representation or warranty that:

the Services will meet the User’s requirements; and the Services will be uninterrupted, timely, secure, or

error-free.

The information on this Website/Application is provided "AS IS" with no guarantee of completeness,

accuracy, timeliness or of the results obtained from the use of this information, and without warranty of

any kind, express or implied, including, but not limited to warranties of performance, merchantability and

fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent

investigations and the sound technical and business judgment of the Users. In no event shall Truckinzy be

liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with

respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall

be at their sole risk.

Truckinzy shall not be liable for ensuring timely delivery of shipments to the User's specified

destination. The User acknowledges and agrees that any and all responsibilities for

scheduling and ensuring timely delivery of shipments rest solely with the Client. Truckinzy

shall not be held liable for any delays, missed deadlines, or any consequential damages

arising from delays in shipment.

Various factors beyond the Truckinzy’s control, including but not limited to weather

conditions, road conditions, traffic delays, mechanical failures, and regulatory compliance

checks, may impact delivery times. The User accepts full responsibility for coordinating and

planning their schedules to accommodate potential delays. Truckinzy will make reasonable

efforts to inform the User of any anticipated delays, but this shall not constitute a guarantee

of timely delivery.

Truckinzy is hereby authorized to use the location-based information provided by any of the

telecommunication companies when the User uses the mobile phone to make a booking. The

location-based information will be used only to facilitate and improve the probability of locating a

Truckinzy Pilot for the User.

Truckinzy shall be entitled to disclose to any government body the particulars of the User in the

possession, in its absolute discretion.

Truckinzy shall be entitled at any time without giving any reason to terminate the booking of Truckinzy

Pilots done by the User.

If the User has any complaints in respect of the Services or the use of the Truckinzy Pilot, the User has to

inform Truckinzy of the same in writing within 24 hours of using the Truckinzy Pilot or the Services.

Truckinzy shall not be liable for any conduct of the Truckinzy Pilots. However, Truckinzy encourages you

to notify it of any complaints that you may have against any Truckinzy Pilot or the Services.

16. INDEMNITY:

The User shall defend, indemnify and hold, Truckinzy, its affiliates, its licensors, and each of their officers,

directors, other users, employees, attorneys and agents, harmless, from and against any and all claims,

costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in

connection with the:

violation or breach of the Terms of Use or any applicable law or regulation, whether or not referenced

herein; violation of any rights of any third party, including the Truckinzy Pilot via the Application and or

the Website; and use or misuse of the Application/Website or Service.

17. MISCELLANEOUS

The information contained in this Website/Application is for general information purposes only. The

information is provided by Truckinzy and while we endeavor to keep the information up to date and

correct, we make no representations or warranties of any kind, express or implied, about the completeness,

accuracy, reliability, suitability or availability with respect to the Website/Application or the information,

products, services, or related graphics contained on the Website/Application for any purpose. Any reliance

you place on such information is, therefore, strictly at your own risk.

In no event will we be liable for any loss or damage, including without limitation, indirect or consequential

loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in

connection with, the use of this Website/Application or Service.

Every effort is made to keep the Website/Application up and running smoothly. However, Truckinzy takes

no responsibility for, and will not be liable for, the Website/Application being unavailable due to technical

issues beyond our control.

The above mentioned Terms of Use and the Privacy Policy constitute the entire agreement between the

User and Truckinzy with respect to access to and use of the Website/ Application and the Services offered

by Truckinzy, superseding any prior written or oral agreements in relation to the same subject matter

herein.

18. JURISDICTION:

The courts of New Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters

arising from the use of the Services offered by Truckinzy or the Terms of Use or any arrangement between

Truckinzy and the User.

2. TRUCKINZY WALLET

1. OVERVIEW

Truckinzy Wallet is a mobile banking service provided by Truckinzy Infotech Pvt. Ltd. (hereafter referred

to as “Truckinzy”). Truckinzy has an inter alia aggregate payment gateway solutions service arrangement

with Razorpay Software Pvt. Ltd.., having its registered office at Ground Floor,Sjr Cyber,22 Laskar Hosur

Road,Adugodi Bangalore Bangalore Ka 560030 In (hereafter referred to as “Razorpay”).

Truckinzy Wallet allows Truckinzy customers to conduct financial transaction using a mobile device and

software called Truckinzy app which is integrated with Razorpay software. Razorpay will act as an

intermediary by creating a link between Truckinzy and the respective Acquiring Banks by means of

software application and Razorpay site for enabling Truckinzy customers to make payment of customer

charge on Truckinzy site for transactions carried through the payment mechanisms using the Acquiring

Bank’s services. The Payments and Settlement Systems Act, 2007 is the primary law governing Razorpay

payments systems in India, with the RBI as the body to supervise related matters.

Truckinzy Wallet is a Closed System Payment Instrument as defined by RBI. This payment instrument is

issued by Truckinzy, for use for Truckinzy on-demand truck driver service only. These instruments do not

permit cash withdrawal or redemption.

2. TERMS AND CONDITIONS OF TRUCKINZY WALLET SERVICE FOR CUSTOMERS

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under

as applicable and the provisions pertaining to electronic records in various statutes as amended by the

Information Technology Act, 2000. This electronic record is generated by a computer system and does not

require any physical or digital signatures. By registering at or merely browsing on Our Site you have

agreed to be bound by all of these Terms and Conditions of Service for use and access of the Site. PLEASE

ENSURE THAT YOU READ AND UNDERSTAND ALL THESE TERMS AND CONDITIONS

BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE SITE, BECAUSE YOU SHALL BE

BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. If You do not accept any

of the Terms and Conditions, then please don’t use the Site or avail any of the Services being provided

therein

YOU AGREEING TO THESE TERMS AND CONDITIONS SHALL OPERATE AS A BINIDNG

AGREEMENT BETWEEN YOU AND Truckinzy IN RESPECT OF THE SERVICES

OFFERED/AVAILED USING THE SITE

3. DEFINITIONS

All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:

"Act" means the Payment and Settlement Systems Act, 2007 and any amendment, modification or

re-enactment of the same, or any other succeeding enactment for the time being in force.

“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or the

Parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions,

directives and orders of any governmental authority, tribunal, board, or a court and applicable international

treaties and regulations, in force at the relevant time in India.

“Charges” would mean any charges and fees levied by Truckinzy to the registered customer for the use of

the Truckinzy Wallet service, a full list of such charges would be available on the Truckinzy website, and

may change from time to time. All registered users and merchants would be liable to pay these charges for

using the Truckinzy service. Truckinzy will be entitled to recover the service charges and the other dues at

source from and out of the Truckinzy Coupons lying to the credit of the Customer with the Service

Provider.

The Customer will also be liable for any Government taxes or levies which may be payable on such

service charges levied by Truckinzy. Truckinzy is engaged in the business of providing the services to

both, i.e. the buyer and the vendor of the goods, merchandise and the necessaries, in the course of which

Truckinzy would provide a common platform from which the Customer could secure the purchase and the

supply of goods etc. and also make the arrangement to secure to the Merchant the payment of the price

therefore in terms of the Merchant redeeming the Truckinzy electronic coupons issued by the Truckinzy.

"Customer" means the holder of Truckinzy, an applicant who registers for the Truckinzy services and

includes his/her heirs and assignees, be it a user, or dealer who sells or resells Truckinzy coupons.

“Merchant” shall mean an individual or organization that accepts payment for their products/ services

through Truckinzy and has executed a Merchant Agreement with Truckinzy.

"Account" refers to the account created by Customer on the Site.

“Truckinzy Wallet” or “Wallet” means a pre-paid instrument issued by Truckinzy and/or issued under a

cobranding arrangement with an entity.

“Lifetime Balance” means funds added by You via recharging the Truckinzy Wallet

“Promotional Balance” means funds added by Truckinzy in Your Truckinzy Wallet.

"RBI" means the Reserve Bank of India.

"RBI Regulations" means the Act and regulations made thereunder, the Issuance and Operation of Pre-paid

Instruments in India (RBI) Directions, 2009 and any notifications, master circulars, instructions or

guidelines issued and updated by the RBI from time to time, in relation to the same.

"Services" includes the facilitation of payments to the Merchant for the products/services availed by the

Customer through Truckinzy and enabling of receipt of such payments by the Merchant.

“Site” shall mean www.truckinzy.com and such other websites and mobile applications as may be

developed by Truckinzy from time to time.

"Terms and Conditions of Service" or "T&Cs" refers to the terms and conditions that are available at the

Site for the use of Services.

“Transaction" shall mean every payment request/order placed by the Customer using Truckinzy Wallet.

“Wallet to Wallet Transfer” service is not available wherein You can transfer funds from Your Truckinzy

Wallet to another Truckinzy Wallet, provided that both Wallets (i.e. transferee Wallet and transferor Wallet)

are held with the same entity which has a co-branding arrangement with Truckinzy Wallet.

“Wallet to Bank Transfer” service is not available wherein You can transfer funds from Your Truckinzy

Wallet to a designated savings or current bank accounts.

"We/we", "Our/our" or "Us/us" “Service Provider” refers to Truckinzy and shall include its successors and

assignees.

"You/you", “Your/your” or “Yourself/yourself” shall mean reference to Customer or his representative and

any other user accessing the Site.

“Truckinzy Wallet” means Razorpay Software Pvt. Ltd.., having its registered office GROUND

FLOOR,SJR CYBER,22 LASKAR HOSUR ROAD,ADUGODI BANGALORE Bangalore KA 560030

IN, India (hereafter referred to as “Razorpay”). Razorpay is an authorized payment and settlement systems

operator under the provisions of the Act and has been granted approval by the RBI to issue co-branded

instrument.

“Truckinzy Coupon(s) means a coupon issued by Truckinzy and/or a coupon issued by Truckinzy under a

cobranding arrangement with an entity.

For the purpose of these T&Cs wherever the context so requires "You" or "User" shall mean any natural or

legal person who accesses the Site, including holders of Truckinzy and merchants which allows its

customers to purchase goods and services using Truckinzy as a payment option.

1A (i) Service Provider has devised an electronic payment system to be known as “Truckinzy Wallet”

which would be routed through the mobile phones, internet medium and other mediums in the future. This

system will consist of a closed user-customer group to be known as Customer in which the vendors and

suppliers of various goods and services to be known as Merchants, will participate. The Customer is one of

such Users. (ii) Truckinzy Wallet is a service by the Service Provider to the Customers and the Merchants

which will primarily provide convenience and security to the Customers and the Merchant for making

payments.

(iii)Through Truckinzy Wallet, both, the users and the Merchants will be able to secure all kinds of

payment transactions, including, but not limited to online transactions, online payments for the home

delivery segment, bill payments and so on.

(iv) In consideration of the payment of money by the Customer to be made to Truckinzy from time to time,

the Service Provider will issue to the Customer Truckinzy Wallet Coupons which shall be in digital

form. Customer will be entitled to purchase the Truckinzy Wallet Coupons several processes, including,

but not limited to dropping a cheque in any of the Truckinzy Wallet Collection Boxes, using Credit/Debit

Card online to charge the Customer’s account with the Service Provider as also by giving cash to any of

the authorised dealers of Truckinzy in exchange for reloading their account with Truckinzy Wallet

coupons.

(v) In consideration of the Customer making payment of money to the Truckinzy or to any of its authorised

dealers, the Service Provider will issue and/or cause to be issued to the Customer the Truckinzy Wallet

Coupons in the physical and/or the digital forms depending upon the manner the Customer orders

therefore; Service Provider has for the time being arranged for the issue of the Truckinzy Wallet Coupons

through the three modes i.e. crediting the Customer’s Truckinzy Wallet account with the coupons of the

requisite denominations depending upon the amount paid through any of the processes: using the

Credit/Debit Card Online to charge the Customer’s account with the Service Provider, payment to any of

the authorized dealers of the Truckinzy or the purchase of the prepaid card from any of the authorized

dealers; (vi) In case the Customer purchases the Truckinzy Wallet Coupons in terms of the prepaid card, he

will be allotted a unique PIN which the Customer will communicate through the SMS or or through the

Truckinzy website to Truckinzy Server against which his account will be loaded with equivalent Truckinzy

Wallet coupons corresponding to the value mentioned on such prepaid card. (vii) Truckinzy Wallet is not

and shall not be a domestic remittance service and as such no user will be entitled to redeem and/or cause

to be redeemed the same for cash. Truckinzy Wallet Coupons are not and shall not be a legal tender within

the meaning of any law including The Reserve Bank of India Act, 1934. Truckinzy Wallet coupons can

only be redeemed by registered Merchants by means of a transfer of equivalent value of their coupon

balance to their bank account, or by an account payee cheque, and such payment will be issued by

Truckinzy after deducting any service charges.

(viii) Service Provide will from time to time, depending upon the necessities and the expediencies of the

circumstances, add to and/or discontinue any of the, aforesaid modalities. (ix) It is hereby further agreed by

and between the parties that the Customer will not under any circumstances be entitled to seek the refund

of any of the Truckinzy Wallet Coupons, it being clearly agreed and understood by and between the parties

that the Truckinzy being only a one way service provider will recognize only the debit instructions to be

given by its user, i.e. the Customer. (x) Truckinzy Wallet is being offered as a service using mobile phones

using SMS and through the Truckinzy website, and will be offered by other methods as intimated to users

over time. However, different mobile service providers may have made different restrictions / limitations in

their packages offered to their mobile subscribers. Truckinzy is not responsible for any such limited service

offering from any Mobile service provider or for such differences in between any two or more such

providers. You may be charged a fee for using SMS and mobile services by your mobile operator, and

Truckinzy is not responsible for such charges. Truckinzy Wallet coupons are non-refundable electronic

credits that can be used to make transactions with registered merchants, but cannot be redeemed for cash.

Users may gift Truckinzy Wallet coupons/vouchers to other users, however, only registered merchants can

redeem their Truckinzy Wallet credits by requesting either a transfer to their bank account, or by an

account payee cheque.

1B SERVICES NOT OFFERED BY TRUCKINZY WALLET

1.ONLINE GAMBLING

2.REMITTANCE SERVICES

3.NO OTHER USE OF THE TRUCKINZY WALLET SERVICE THAT MAY BE PROHIBITED BY

LAW.

2.4 INTERPRETATION.

● Any reference to the singular includes a reference to the plural and vice versa, unless

explicitly provided for otherwise; and any reference to the masculine includes a reference to

the feminine and vice versa.

● Headings and captions are used for convenience only and will not affect the interpretation of

these T&Cs.

● Any reference to a natural person will, unless repugnant to the context, include his heirs,

executors and permitted assigns. Similarly, any reference to a juristic person such as

Truckinzy will, unless repugnant to the context, include its affiliates, successors and permitted

assigns.

2.5 ELIGIBILITY.

a) You will be "Eligible" to use Our Services only when You fulfill the following conditions:

b) have attained at least 18 (eighteen) years of age;

c) are competent to enter into a contract under the Applicable Laws.

d) You can avail the Services only if You fulfill the conditions as mentioned in a) to above.

e) If You are not Eligible, please immediately abandon any and all attempts to register with Us.

f) We rely completely on the information provided by You and We shall not be held liable if You or

anyone who uses Your Account or Truckinzy is not Eligible.

g) As a minor if You wish to avail the Services, such Services may be availed by your legal guardian

or parents who have registered as users on the Site.

h) Notwithstanding anything contained under these T&Cs, We reserve the right to terminate Your

membership and refuse to provide You with access to the Site or provide Services if it is brought to

Our notice or if it is discovered that You are under the age of 18 years or are incompetent to contract

as per Applicable Laws.

2.6 REGISTRATION.

a) You can register as a Customer, by providing a valid phone number, Your name, valid and

functional e-mail address and any other additional information that RBI Regulations may prescribe to

be necessary to satisfy Know Your Customer norms ("KYC Norms"), or other information as We may

deem fit. (“Registration Data”).

b) You shall ensure that the Registration Data provided by You must be accurate, complete, current

and true. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided

by You.

c) You hereby expressly consent to receive communications from Us through Your registered phone

number and/or e-mail id. You consent to be contacted by Us via phone calls/SMS notifications. You

agree that any communication so received by You from Us will not amount to spam, unsolicited

communication or a violation of Your registration on the national do not call registry.

d) You are solely responsible for maintaining the confidentiality of Your Registration Data and will

be liable for all activities and Transactions that occur through Your Account and Truckinzy, whether

initiated by You or any third party. The password and other details of the Account should not be

shared with any third party. Your Account is non-transferable and is not capable of being sold to a

third party. We shall not be liable for any loss that You may incur as a result of someone else using

Your password or Account or accessing Your device, either with or without Your knowledge.

e) In the event of any change in the said information, You agree to promptly update Your Account

information to ensure that the communications We intend to send to You are promptly delivered to

You and are not sent to any other entity/third party.

f) We reserve the right to suspend or terminate Your Account with immediate effect and for an

indefinite period, if We have a reason to believe that the Registration Data or any other data provided

by You is incorrect or false, or that the security of Your Account has been compromised in any way.

We reserve the right to suspend or terminate Your Account for reasons including and not limited to

any fraud charges against You raised by the bank or concerned authorities and We also reserve the

right to share Your information with them for the purposes of investigation.

g) We allow You to open only one Account in association with Registration Data provided by You.

4.8 In case of any unauthorized use of Your Account please immediately reach Us at

care@Truckinzy.com

h) In case, You are unable to access Your Account or Truckinzy Wallet, please inform Us at

care@Truckinzy.com and make a written request for blocking Your Account. We will not be liable for

any unauthorized transactions made through Your Account prior to You making a request in writing

for blocking and We shall require at least 72 (Seventy Two) hours to process your request unless in

case of force majeure events which are beyond Our reasonable control.

2.7 USE OF SITE

1. You agree, undertake and confirm that Your use of Site shall be strictly governed by the

following binding principles:

2. You shall not host, display, upload, modify, publish, transmit, update or share any

information that:

3. belongs to another person and to which You do not have any right to; or interferes with

another user's use and enjoyment of the Site or any other individual's user and enjoyment

of similar services; or

4. that is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous,

invasive of another's privacy, hateful, or ethnically objectionable, disparaging, relating or

encouraging money laundering or gambling, or otherwise unlawful in any manner

whatever, or unlawfully threatening or unlawfully harassing including but not limited to

"indecent representation of women" within the meaning of the Indecent Representation of

Women (Prohibition) Act, 1986, of another person; or

5. misleading in any way; or

6. is patently offensive to the online community, such as sexually explicit content, or content

that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind

against any group or individual; or

7. involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or

"spamming"; or

8. infringes upon or violates any third party's rights, (including, but not limited to,

intellectual property rights, rights of privacy (including without limitation unauthorized

disclosure of a person's name, email address, physical address or phone number) or rights

of publicity]; or

9. contains restricted or password-only access pages, or hidden pages or images (those not

linked to or from another accessible page); or

10.provides material that exploits people in a sexual, violent or otherwise inappropriate

manner or solicits personal information from anyone; or

11.provides instructional information about illegal activities such as making or buying illegal

weapons, violating someone's privacy, or providing or creating computer viruses; or

12.contains video, photographs, or images of another person without his or her express

written consent and permission or the permission or the consent of his/ her guardian in the

case of minor; or

13.tries to gain unauthorized access or exceeds the scope of authorized access (as defined

herein and in other applicable Codes of Conduct or End User Access and License

Agreements) to the Sites or to profiles, blogs, communities, account information,

bulletins, friend request, or other areas of the Sites or solicits passwords or personal

identifying information for commercial or unlawful purposes from other users; or

14.engages in commercial activities and/or sales without Our prior written consent such as

contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling

of "virtual" items related to the Sites. Throughout these T&Cs, Our "prior written

consent" means a communication coming from Our authorized representative, specifically

in response to Your request, and specifically addressing the activity or conduct for which

You seek authorization; or

15.interferes with another user's use and enjoyment of the Site or any other individual's user

and enjoyment of similar services; or

16.refers to any website or URL that, in Our sole discretion, contains material that is

inappropriate for the Site, contains content that would be prohibited or violates the letter

or spirit of these T&Cs; or

17.harm minors in any way; or

18.is fraudulent or involve the sale of counterfeit or stolen items; or

19.violates any law for the time being in force; or

20.deceives or misleads the addressee/ users about the origin of such messages or

communicates any information which is grossly offensive or menacing in nature; or

21.impersonate another person; or

22.contains software viruses or any other computer code, files or programs designed to

interrupt, destroy or limit the functionality of any computer resource; or contains any

Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer

programming routines that may damage, detrimentally interfere with, diminish value of,

surreptitiously intercept or expropriate any system, data or personal identifiable

information or attempt to interfere with the proper working of the Site or any transaction

being conducted on the Site; or

23.threatens the unity, integrity, defence, security or sovereignty of India, friendly relations

with foreign states, or public order or causes incitement to the commission of any

cognizable offence or prevents investigation of any offence or is insulting to any other

nation; or

24.is false, inaccurate or misleading; ordirectly or indirectly, offer, attempt to offer, trade or

attempt to trade in any item, the dealing of which is prohibited or restricted in any manner

under the provisions of any applicable law, rule, regulation or guideline for the time being

in force; or

25.creates liability for Us or cause Us to lose (in whole or in part) the services of Our ISPs or

other suppliers.

26.You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic

device, program, algorithm or methodology, or any similar or equivalent manual process,

to access, acquire, copy or monitor any portion of the Site or any Content, or in any way

reproduce or circumvent the navigational structure or presentation of the Site or any

Content, to obtain or attempt to obtain any materials, documents or information through

any means not purposely made available through the Site. We reserve the right to bar any

such activity.

27.You shall not probe, scan or test the vulnerability of the Site or any network connected to

the Site nor breach the security or authentication measures on the Site or any network

connected to the Site. You may not reverse look-up, trace or seek to trace any information

on any other user of or visitor to the Site, or any other customer of Truckinzy, including

any of Our account not owned by You, to its source, or exploit the Site or any service or

information made available or offered by or through the Site, in any way where the

purpose is to reveal any information, including but not limited to personal identification

or information, other than your own information, as provided for by the Site.

28.You agree that You will not take any action that imposes an unreasonable or

disproportionately large load on the infrastructure of the Site or Our systems or networks,

or any systems or networks connected to the Site.

29.You may not forge headers or otherwise manipulate identifiers in order to disguise the

origin of any message or transmittal You send to Us on or through the Site or any service

offered on or through the Site. You may not pretend that You are, or that You represent,

someone else, or impersonate any other individual or entity.

30.You may not use the Site or any Content for any purpose that is unlawful or prohibited by

these T&Cs, or to solicit the performance of any illegal activity or other activity that

infringes the rights of Truckinzy or others.

31.You shall not use the Services or Site in any manner that could damage, disable,

overburden, block or impair any of the server connected to the Site. You may not attempt

to gain unauthorized access to the Services through hacking, password mining or any

other means.

32.You may not reverse engineer, decompile and disassemble any software used to provide

the Services.

33.You shall not make any negative, denigrating or defamatory statement(s) or comment(s)

about Us or the brand name or domain name used by Us or otherwise engage in any

conduct or action that might tarnish the image or reputation, of Truckinzy or its merchants

on platform or otherwise tarnish or dilute any of Our trade or service marks, trade name

and/or goodwill associated with such trade or service marks, trade name as may be owned

or used by Us.

34.You have the option to request Us to send You information regarding services, discounts

and promotions provided by Us. If you require Us to provide You information from Us

regarding offers, discounts and promotions relating to the Services availed by You, click

"Yes", otherwise click "No". If you click "Yes", We or an authorised representative, shall

provide the above information to You by way of an SMS or email to Your registered

mobile number/registered email id. You also have the option to discontinue receiving such

information at any point of time. To discontinue receiving such information, You may at

any point of time visit the specific link provided in Our Site to discontinue the same.

Solely to enable Us to use the information so that We are not violating any rights You

might have in Your Information, You agree to grant Us a non-exclusive, worldwide,

perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to

exercise the copyright, publicity, database rights or any other rights You have in Your

Information, in any media now known or not currently known, with respect to Your

Information. We will only use Your Information in accordance with these T&Cs and Our

35.You shall not engage in advertising to, or solicitation of, other users of the Site to buy or

sell any products or services, including, but not limited to, services related being

displayed on or related to the Site. You may not transmit any chain letters or unsolicited

commercial or junk email to other users via the Site. It shall be a violation of these T&Cs

to use any information obtained from the Site in order to harass, abuse, or harm another

person, or in order to contact, advertise to, solicit, or sell to another person outside of the

Site without Our prior explicit consent. In order to protect Our users from such

advertising or solicitation, We reserve the right to restrict the number of messages or

emails which a user may send to other users in any 24-hour period which We may deem

appropriate in Our sole discretion.

36.You understand that We have the right at all times to disclose any information (including

the identity of the persons providing information or materials on the Site) as necessary to

satisfy any law, regulation or valid governmental request. This may include, without

limitation, disclosure of the information in connection with investigation of alleged illegal

activity or solicitation of illegal activity or in response to a lawful court order or

subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any

information about You to law enforcement or other government officials, as We, in Our

sole discretion, believe necessary or appropriate in connection with the investigation

and/or resolution of possible crimes, especially those that may involve personal injury.

37.We reserve the right, but have no obligation, to monitor the materials posted on the Site.

We shall have the right to remove or edit any Content that in its sole discretion violates, or

is alleged to violate, any applicable law or either the spirit or letter of these T&Cs.

Notwithstanding this right of Truckinzy, YOU REMAIN SOLELY RESPONSIBLE FOR

THE CONTENT OF THE MATERIALS YOU POST ON THE SITE AND IN YOUR

PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily

reflect Our views. In no event shall We assume or have any responsibility or liability for

any Content posted or for any claims, damages or losses resulting from use of Content

and/or appearance of Content on the Site. You hereby represent and warrant that You have

all necessary rights in and to all Content You provide and all information it contains and

that such Content shall not infringe any proprietary or other rights of third parties or

contain any libelous, tortious, or otherwise unlawful information.

38.Your correspondence or business dealings with, or participation in promotions of, third

party advertisers found on or through the Site, including payment and delivery of related

goods or services, and any other terms, conditions, warranties or representations

associated with such dealings, are solely between You and such third party advertiser. We

shall not be responsible or liable for any loss or damage of any sort incurred as the result

of any such dealings or as the result of the presence of such third party advertisers on the

Site.

39.It is possible those other users (including unauthorized users or “hackers”) may post or

transmit offensive or obscene materials on the Site and that You may be involuntarily

exposed to such offensive and obscene materials. It also is possible for others to obtain

personal information about You on the public forum due to your use of the Site, and that

the recipient may use such information to harass or injure You. We do not approve of such

unauthorized uses but by using the Site. You acknowledge and agree that We shall not

responsible for the use of any personal information that You publicly disclose or share

with others on the Site. Please carefully select the type of information that You publicly

disclose or share with others on the Site, or from the Site on other social platforms (eg,

but not limited to Facebook).

40.We shall have all the rights to take necessary action and claim damages that may occur

due to Your involvement/participation in any way on Your own or through group/s of

people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

41.Truckinzy’s performance of this T&Cs is subject to existing laws and legal processes of

Government of India, and nothing contained in the T&C is in derogation of Truckinzy's

right to comply with law enforcement requests or requirements relating to your use of this

service or information provided to or gathered by Truckinzy with respect to such use. You

agree that Truckinzy may provide details of your use of the service to regulators or police

or to any other third party, or in order to resolve disputes or complaints which relate to the

service, at Truckinzy’s complete discretion.

42.This agreement constitutes the entire agreement between the Customer and Truckinzy

with respect to the Truckinzy Wallet payment service and it supersedes all prior or

contemporaneous communications and proposals, whether electronic, oral, or written,

between the customer and Truckinzy with respect to this service. A printed version of the

T&C and of any notice given in electronic form shall be admissible in judicial or

administrative proceedings based upon or relating to the T&C to the same extent and

subject to the same conditions as other business documents and records originally

generated and maintained in printed form.

43.Each user may be issued a personal identification number (PIN) to enable use of

Truckinzy services for accessing his/her Account on Internet and also for availing any

privilege, benefit or service that may be offered by Truckinzy or to make transactions

using SMS. The PIN will be communicated to the Cardholder entirely at his/her risk, who

shall not disclose the PIN to any person and shall take all possible care to avoid its

discovery by any person. The user shall be liable for all transactions made with the use of

the PIN, whether with or without the knowledge of the Cardholder. Truckinzy reserves

the right to refuse any transactions if it believes that the PIN is being misused or being

used without appropriate authorization.

2.8 CONTENTS POSTED ON SITE

1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos,

sounds, music, artwork and computer code (collectively, "Content"), including but not

limited to the design, structure, selection, coordination, expression, "look and feel" and

arrangement of such Content, contained on the Site is owned, controlled or licensed by or

to Us, and is protected by trade dress, copyright, patent and trademark laws, and various

other intellectual property rights and unfair competition laws.

2. Except as expressly provided in these T&Cs, no part of the Site and no Content may be

copied, reproduced, republished, uploaded, posted, publicly displayed, encoded,

translated, transmitted or distributed in any way (including "mirroring") to any other

computer, server, website or other medium for publication or distribution or for any

commercial enterprise, without Our express prior written consent.

3. You may use information on Our services purposely made available by Us for

downloading from the Site, provided that You:

4. do not remove any proprietary notice language in all copies of such documents; or

5. use such information only for Your personal, non-commercial informational purpose and

do not copy or post such information on any networked computer or broadcast it in any

media; or

6. make no modifications to any such information; or do not make any additional

representations or warranties relating to such documents.

7. You shall be responsible for any notes, messages, e-mails, billboard postings, photos,

drawings, profiles, opinions, ideas, images, videos, audio files or other materials or

information posted or transmitted to the Sites (“Posted Content”). Such Posted Content

will become Our property and You grant Us the worldwide, perpetual and transferable

rights in such Posted Content. We shall be entitled to, use the Posted Content or any of its

elements for any type of use forever, including but not limited to promotional and

advertising purposes and in any media whether now known or hereafter devised,

including the creation of derivative works that may include Posted Content. You agree

that any Posted Content may be used by Us in the manner that We deem fit, consistant

with Applicable Laws and You are not entitled to any payment or other compensation for

such use of Posted Content by Us.

2.9 USE OF TRUCKINZY WALLET

1. Upon successful registration, You can start availing Our Services through Truckinzy

Wallet.

2. The features of Truckinzy Wallet are as follows:

3. Currency of issue. Indian Rupees only.

4. Limits of re-loading (i) up to Rs.10,000/- by accepting Your minimum details provided

the amount outstanding at any point of time in Your Truckinzy Wallet does not exceed Rs

10,000/- and the total value of reloads during any given month also does not exceed Rs

10,000/-.

5. Transferability: RBI Regulations prohibit transfer of the Accounts and/or Truckinzy

Wallets from the Customer to any third party. Validity period. 3 years from the date of

activation/issuance to the holder.

6. Maximum permissible period of non-use of the Truckinzy Wallet (“Permissible Period.”)

6 months either from the date of issuance or from the date of the last use of Services

occurred.

7. We reserve the right to forfeit the balance in Your Account at the time of expiry of the

Truckinzy Wallet or in case the Wallet is not used beyond the Permissible Period. We

shall intimate You about such forfeiture and expiry of the Truckinzy Wallet or the

Permissible Period 30 days’ prior to expiry of Your Account or the Permissible Period,

before forfeiting outstanding balances in the Account if any. The intimation shall be sent

to registered e-mail id or phone number. We shall not be held responsible or liable for any

failure of delivery of the intimation. Further, You agree and acknowledge that You shall

have no claim against Us for the balance forfeited from your Truckinzy Wallet.

8. All Transactions shall be subject to the amount of the outstanding balance existing in the

Truckinzy Wallet at the time of making a transaction, Domestic Money Transfer

Guidelines as issued by RBI or any other limit as may prescribed by Us from time to

time.

2.10 CHARGES

There are no Charges and fees levied by Truckinzy Wallet to the registered customer for the use of the

Truckinzy Wallet service. We reserve the right to change Our policies and any Charges from time to

time. In particular, We may at Our sole discretion introduce new services and modify some or all of

the existing Services offered on the Site. In such an event, We reserve, without notice to You, the right

to introduce fees for the new services offered or amend/introduce fees for existing Services, as the

case may be. Changes to the Fee and related policies shall automatically become effective

immediately once implemented on the Site.

2.11 LOADING OF TRUCKINZY WALLET

1. You can reload Truckinzy Wallet referred to as Lifetime Balance by using only those

modes of the payment as enabled by Us. These payment modes may be revised by Us

from time to time. Lifetime Balance is governed by RBI rules as specified in Section 7.1

of this Agreement.

2. Truckinzy may from time to time add funds into Your Truckinzy Wallet which is referred

to as Promotional Balance. Promotional Balance is a fund that is added to Your Truckinzy

Wallet via marketing promotions such as cashback, referral and other rewards.

Promotional Balance expires after 30 days.

3. When You opt to load money into Your Truckinzy Wallet You will be required to provide

certain information ("Payment Details") for the purpose of reloading. You acknowledge

and agree that by providing such Payment Details You authorise Us to reload Your

Truckinzy Wallet. The Payment Details You provide must be true, complete, current and

accurate. We do not bear any liability for the consequences if You provide false, old,

incomplete or incorrect Payment Details.

4. You represent and warrant that You are legally and fully entitled to use any debit card,

credit card, bank or any other mode that You may use to load funds into Your Truckinzy

Wallet. We shall not be held responsible in case You don’t have sufficient funds or

authorised access to use such mode to load Your Truckinzy Wallet.

5. You hereby authorize Us to hold, receive and disburse funds in Your Truckinzy Wallet in

accordance with any payment instructions We receive from You. Among other things,

Your authorization permits Us to debit or credit the bank account associated with Your

Payment Details. Your authorization will remain in effect as long as You maintain an

Account with Us.

2.12 WALLET TO MERCHANT TRANSFER

1. When We receive payment instructions from You to pay a Merchant, You authorize and

order Us to commit Your payment to that Merchant. This authorization will remain in

effect as long as You maintain an Account with Us.

2. In the event that You have any dispute with the Merchant in relation to the goods or

services provided to You by a Merchant for any reason, We recommend that You report

the matter to the concerned Merchant in question. Neither Truckinzy shall be liable for

the goods nor services provided by Merchants and cannot be made a party to the disputes

between a Merchant and You.

2.13 WALLET TO WALLET TRANSFER

Please note that Wallet to Wallet transfer facility is not available at present. We shall notify You about

the terms and conditions governing it as and when the same are available.

2.14 WALLET TO BANK TRANSFER

Please note that the Wallet to Bank transfer facility is not available at present. We shall notify You

about the terms and conditions governing it as and when the same are available.

2.15 REFUNDS

1. In the event that You desire a refund on any amount that has been debited from Your

Truckinzy Wallet, please email care@Truckinzy.com and make a refund request clearly

explaining the circumstances of your refund request.

2. Where We determine that a refund request is valid, We shall make reasonable efforts to

grant the refund request and return the requisite funds to Your Truckinzy Wallet.

3. Please note that RBI regulations do not permit Us to refund any balance existing in Your

Truckinzy Wallet back to You since this is a Closed Wallet.

4. In case Your Truckinzy Wallet is erroneously loaded / reloaded, after assessing the

validity of the written request from You, We shall process to credit the funds to the same

source from where these were received.

5. We will make reasonable efforts to respond to Your refund request at the earliest. Please

note that We will not be responsible for delays, which may be caused by any third parties

such as banks and Merchants, on whom We rely while processing Your refund request or

delay caused in the case of any or any force majeure events which are beyond Our

reasonable control. Therefore, We bear no liability for the processing of the refund

requests.

2.16 CHARGEBACKS.

1. You may have the right to initiate a chargeback request in accordance with the terms and

conditions of Your debit or credit card scheme or your bank account. Please note that

Your chargeback request will be processed by Your debit/ credit card provider or your

bank and not by Us. Therefore, We bear no liability for the processing of the chargeback

requests.

2. We reserve the right to review Your Account and transaction history pursuant to a

chargeback request, in order to determine the occurrence of fraud. If We have any reason

to believe that there has been fraudulent activity on Your Account, We reserve the right to

terminate, block or suspend Your Account with immediate effect.

2.17 NON-WORKING DAYS.

1. We are reliant on third parties such as banks to deliver timely Services. Since, We cannot

control the actions of such third parties, We will not be responsible to render Services or

process payments or refunds on the following days (“Non-Working Days”):

2. days which are declared as holidays by the RBI, or any other day which is declared a

holiday by Us.

3. days including Saturdays and Sundays and declared as bandhs or festivals in any State or

Union Territory in India. We will continue to render Services which do not involve that

particular State or Union Territory in which a bandh or festival has been declared on that

day.

2.18 INTELLECTUAL PROPERTY PROTECTION

● All trademarks, brands and service marks used in connection with the Site or Services offered

by are owned by Truckinzy is Truckinzy’s property; Truckinzy owns all copyrights and

intellectual property rights and database rights in connection with the Services and the Site.

For use of any third party's intellectual property, You need to get permission directly from the

owner of the intellectual property for any use. Third party trademarks may appear on this Site

and all rights therein are reserved to the registered owners of those trademarks.

● You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership

and use of intellectual property, and You shall be solely responsible for any violations of any

laws and for any infringements of any intellectual property rights caused by use of the

interface/Site.

● Truckinzy is the sole and absolute owner of all and whatsoever the intellectual property rights

in the trade mark Truckinzy and the design in respect thereof and that Truckinzy will be

entitled to take any legal action against any person invading and/or encroaching upon the said

rights of Truckinzy.

2.19 SUSPICIOUS TRANSACTIONS.

● If We have a reason to believe that any payment instructions made on Your Account have

been fraudulently made, We will suspend and deny You access to Your Account in order to

investigate and report the suspicious activity. Such suspension will continue in effect till the

conclusion of the investigation. In case it is established that Truckinzy Wallet is loaded /

reloaded through fraudulent means, We reserve the right to either credit back the funds to the

same source from where these were received or to forfeit the funds.

● Please note that We are reliant on a number of third parties such as banks and Merchants

while conducting the investigation. However, We will make every reasonable effort to

conclude the investigation at the earliest.

● Upon conclusion of the investigation and based on its results, We may be required to

terminate Your Account with immediate effect.

2.20 OTHER BUSINESSES

We do not take responsibility or liability for the actions, products, content and services on the Site,

which are linked to affiliates and / or third party websites using Our APIs or otherwise. In addition,

We may provide links to the third party websites of affiliated companies and certain other businesses

for which, We assume no responsibility for examining or evaluating the products and services offered

by them, and We do not warrant the offerings of, any of these businesses or individuals or the content

of such third party website(s). We do not in any way endorse any third party website(s) or content

thereof.

2.21 Links

We welcome links to this Site. You may establish a hypertext link to the Site, provided that the link

does not state or imply any sponsorship or endorsement of your site by Us. You must not use on your

site or in any other manner any trademarks, service marks or any other materials appearing on the

Site, including any logos or characters, without Our express written consent and the owner of the

mark or materials. You must not frame or otherwise incorporate into another third party website or

present in conjunction with or juxtaposed against such a website any of the content or other materials

on the Site without Our prior written consent.

2.22 TERMINATION, DEACTIVATION AND EXPIRY OF THE ACCOUNT.

We reserve the right to modify, terminate or suspend Services to You at any time without prior notice

due to any changes in internal policy or due to RBI Regulations or the Applicable Laws or any breach

of these T&Cs by You or for any reason whatsoever. You can terminate Your Account by submitting a

request to Us at care@Truckinzy.com. However, in either case, all Truckinzy Wallet Coupon balances

in Your account shall stand voided, and no refund will be provided. We will make every effort to

respond to Your request for termination at the earliest. You will remain responsible for all

Transactions that occurred prior to termination of Your Account. Please note that RBI does not allow

Us to return the funds outstanding in Your Truckinzy Wallet, therefore in the event of termination of

your Account, outstanding balance in Your Truckinzy Wallet shall be forfeited. However in case of

termination of your Account, We may provide You with an option to transfer funds from your

Truckinzy Wallet to a designated bank account in terms of Paragraph 12 above, as and when the

facility of Wallet to Bank Transfer is available. If a User violates the terms and conditions of use,

Truckinzy Wallet reserves the right to deactivate all such user registrations and cancel any or all

Truckinzy Wallet Coupons balance without any notice or refund.

The Truckinzy Wallet shall expire in the event of the occurrence of one of the following circumstances:

● Expiry of a period of 3 years from the date on which You successfully registered for an

Account. Truckinzy Wallet can be renewed for a period of 1 year at the sole discretion of

Truckinzy

● Non-use of the Truckinzy Wallet for a time period beyond 6 months from the date of the

issuance and Non-use of the Truckinzy Wallet for a time period beyond 6 months from the

date of the last use of Services occurred.

● We shall inform You via Your registered Phone Number / E-mail ID 30 (thirty) days prior to

expiry of Your Truckinzy Wallet. This intimation would be sent in the language preferred by

You indicated at the time registration

● Please note that on the date of Expiry, Your Account will be terminated and any remaining

balance in Your Truckinzy Wallet will be forfeited.

2.23 DISCLAIMERS

● Except for Our limited role in processing payments that You authorize or initiate, We are not

involved in any underlying transaction between You, any other Customer, Merchant, bank or

other third party. We are not a selling agent in relation to any sale of goods or services to You

by any Merchant any other third party. We will always endeavor to provide the Services to the

best of our ability. You are however aware that the Services will involve transmissions over

various networks and that it will change to conform and adapt to the technical requirements of

connecting networks and devices. There are also various other factors, which do not lie within

our control.

● We shall not be liable for the quality, safety, reliability, legality, delivery or any other aspect of

any goods or service that You may purchase using Truckinzy Wallet. Your use of the Service

is at your sole risk. The Service is provided on an "as is" and "as available" basis. We disclaim

all warranties of any kind whether express or implied including without limitation, any

representation or warranty for accuracy, availability, continuity, uninterrupted access,

timeliness, sequence, quality, performance, security, merchantability, fitness for any particular

purpose, non-infringement or completeness. Without prejudice to the forgoing paragraph, We

do not warrant that:

● (a) This Site will be constantly available, or available at all; or

(b) The information on this Site is complete, true, accurate or non-misleading.

on or otherwise made available to You through the Site; their servers; or electronic communication

sent from Us are free of viruses or other harmful components;

(d) Nothing on the Site constitutes, or is meant to constitute, advice of any kind;We will take

every reasonable effort not to share any of the Payment Details, Registration Data or other

personal information (collectively, "Personal Information") You provide Us, except as

required under RBI Regulations and Applicable Laws, or to the limited extent necessary for

Us to implement any payment instructions We receive from You. Please read Our Privacy

Policy for further details regarding the use of Your Personal Information. We will bear no

liability for the consequences in any event where Your Personal Information has been

willingly or inadvertently shared by You with any third party.

● We make no express or implied representations or warranties about Our Services or the Site

and disclaim any implied warranties, including, but not limited to, warranties or implied

warranties of merchantability or fitness for a particular purpose or use or non-infringement.

We do not authorize anyone to make a warranty on Our behalf and You may not rely on any

statement of warranty as a warranty by Us.

● Truckinzy and its representatives, officers, employees, agents and contractors shall not be

liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising

directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance

upon the Service or the information contained upon the Site (whether arising from Truckinzy

or any other person's negligence or otherwise).

● You furthermore acknowledge and accept that we may not encrypt any Content or

communications from and to our Site.

● Content and advertisements provided as part of a Service: You understand that advertising

plays an important role in the provision of this Service, and that we will display

advertisements and other information adjacent to or as part of the Services, which you may

use. We may periodically send promotional emails, SMSs or push notifications to you about

services offered by our advertisers and ourselves.

● Where we publish or provide Content or advertisements as part of a Service we do not:

warrant or represent that the Content or advertisements are suitable, accurate, correct,

complete, reliable, appropriate, or lawful; or endorse the Content or advertisements; and you

will obtain independent professional advice at your own cost before you take any action based

upon such Content or advertisements.

● Your correspondence or dealings with, or participation in promotions of advertisers through

the Service, and any other terms, conditions, warranties or representations associated arising

there from, lie between you and the advertisers. You agree that we shall not be liable for any

loss or damage of any nature incurred as the result of any such interactions, or as the result of

the presence of such advertisers on our Service.

● In many cases, we provide services of third parties, or our Services in conjunction with that of

third parties. In those cases, the following conditions apply: We provide such services subject

to the terms, conditions and limitations imposed by those third parties. If those third parties

change, suspend or stop providing such services, we may similarly change, suspend or stop

providing the Services to you without notice. We may nevertheless endeavor to provide such a

Service in another way or by using another third party. You authorise us to provide any of

your Personal Information (as defined in our Privacy Policy) to those third parties to the

extent that it may be necessary to enable the third parties and ourselves to provide the services

to you. To the extent that there is a conflict between the third party's Terms and Conditions

and these Terms, these Terms will prevail.

● When you acquire goods, software or any other services from a third party through any of our

Services, you understand and agree that: we are not a party to the contract between you and

the third party; we are under no obligation to monitor the Third Party Service used by you; the

third party will be responsible for all obligations under the contract including (without

limitation) warranties or guarantees; you will evaluate the product, software or service and the

applicable terms and conditions before acquiring the product, software or service; and you

indemnify us against any damages, howsoever arising from your acquisition and use of the

goods, software or service.

● We also reserve the right to reject or refuse any Third Party Service used by you in

conjunction with our Service.

2.24 NOTICES AND COMMUNICATION

● Any notice or notification in relation to these T&Cs which You wish to make to Us must be

made in writing to: Attn: Truckinzy Infotech Pvt. Ltd. Address: 3A/25 2nd Floor Regarpura

W.E.A Karol Bagh, Central Delhi, New Delhi , Delhi 110005, India. E-mail:

care@Truckinzy.com

● All Your communication with Us will be of a professional nature only. You will not contact

Us to harass, intimidate or threaten any person, or to promote any cause, which You may

support.

● You will be subject to Our T&Cs and privacy policy

● Any notice given by Truckinzy hereunder will be deemed to have been received by you

within 7 days of posting your address last notified in writing to Truckinzy or, within 24 hours

of sending the same via e-mail or SMS at the e-mail address specified by you or your

registered mobile phone number. Any notice may also be sent by fax or communicated

verbally and confirmed in writing by post or fax. Truckinzy shall not be held accountable for

delays in receipt of notices by post. In the event of any change in your e-mail and/or

employment and/or office and/or residential address and/or telephone numbers, you shall

inform Truckinzy promptly in writing or by e-mail and must confirm the same by mail or fax.

2.25 INDEMNITY AND LIMITATION OF LIABILITY.

● You will defend, indemnify and hold harmless Truckinzy and each of their affiliates (and their

respective employees, directors, agents and representatives) from and against any and all

claims, costs, losses, damages, judgments, penalties, interest and expenses (including

reasonable attorneys' fees) arising out of any Claim that arises out of or relates to: to the use

or misuse of Services or any violation of these T&Cs. For purposes hereof: "Claim" means

any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or

entity.

● YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE

CANCELLATION OF YOUR ACCOUNT WITH THE SITE. IN NO EVENT SHALL

Truckinzy BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR

CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS

AGREEMENT, EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF THE

POSSIBILITY OF SUCH DAMAGES. IN NO EVENT OUR TOTAL CUMULATIVE

LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OUR ARISING

OUT OF YOUR USE OF THE SITE, REGARDLESS OF THE FORM OF ACTION,

EXCEED ₹ 10,000/- (RUPESS TEN THOUSAND ONLY).

● Without in any way limiting the above, Truckinzy shall not be liable or responsible to you for

any loss, damage, expense, claim or liability arising directly or indirectly out of any defect or

deficiency in any goods and services purchased by you or availed as a benefit, privilege or

facility attached to the service; refusal by or inability of a Merchant Establishment to honour

or accept the service; handing ov er of the relevant access control/password/PIN by you to

any unauthorised person; any injury to the credit, character and reputation of yours alleged to

have been caused by the repossession of the service and/or request for its return.

● All the services to be availed of and /or the goods to be purchased /procured by the Customer

from the third parties under the agreement herein, will be so purchased/procured by the

Customer at his own risk and costs. The Service Provider shall not be liable and/or

responsible in respect of the title, quantity, quality or any other aspect thereof and no

guarantee, warranty or any indemnity shall be given or deemed to be given by the Service

Provider in respect thereof.

2.26 FORCE MAJEURE

We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance

is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be

suspended for so long as the Force Majeure Event continues. For the Purpose of this clause “Force

Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of the

Party, including, without limitation, unavailability of any communication system, sabotage, fire, flood,

explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection,

war or acts of government.

We respect the intellectual property of others. In case You feel that your work has been copied in a

way that constitutes copyright infringement, You can write to Us at care@Truckinzy.com

2.27 WAIVER

Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not

constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed

as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or

T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed

beyond this time period shall be barred.

2.28 REVISION OF T&CS.

● We reserve the right to change any of the T&Cs or any policies or guidelines governing the

Site or Servic es, at any time and at Our sole discretion. Any changes will be effective upon

posting of the revisions on the Site and We may send You an automated e-mail to Your

registered e-mail ID or SMS informing about the changes made and You would be required to

view the modified changes on the internet. By keeping or using the service after notification,

You are deemed to have agreed to the amendment/change. If You do not agree with any

amendment of the terms and conditions You may cancel the service by informing in writing to

Truckinzy or closing your account on the internet or by SMS.

● Unless otherwise specified by Us, revised T&Cs will take effect automatically and be binding

from the day they are posted on the Site. By continuing to access or use Services, You will be

deemed to have agreed to accept and be bound by such revised T&Cs. If You do not agree to

the revised T&Cs, You should discontinue accessing Our Site or using Our Services

immediately.

● We reserve the right, at Our sole discretion, to change, modify, add or remove portions of

these T&Cs, at any time without any prior written notice to You. It is Your responsibility to

review these T&Cs periodically for updates / changes. Your continued use of the Website

following the posting of changes will mean that You accept and agree to the revisions. As

long as You comply with these T&Cs, We grant You a personal, non-exclusive,

non-transferable, limited privilege to enter and use the Site.

2.29 CUSTOMER GRIEVANCE REDRESSAL POLICY

● If You are not satisfied with the quality of Service(s) offered or have any other complaints or

grievance, please contact Our customer care at care@Truckinzy.com

● The procedure of escalation of complaints shall be as follows:

● Escalation Level – 1: Write to care@Truckinzy.com

● Response Time: Seven Business Days

● Escalation Level – 2: Write to Grievance Officer

To, Attn: Grievance Officer, Truckinzy Infotech Pvt. Ltd.

Address: 3A/25 2nd Floor Regarpura W.E.A Karol Bagh, Central Delhi, New Delhi , Delhi 110005, India

E-mail: care@Truckinzy.com

Response Time: Fifteen Business Days

2.30 SEVERABILITY.

If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable

Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable

provision that most closely matches the intent of the original provision and the remainder of these

T&Cs will continue in effect.

2.31 GOVERNING LAW AND DISPUTE RESOLUTION.

● Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity,

interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or

asserting rights under the Applicable Law shall be amicably settled through mutual

consultation and escalation. If the Dispute is not settled amicably as aforesaid within a period

of [14] (Fourteen) calendar days, the matter would be referred to arbitration in accordance

with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be

presided over by a sole arbitrator mutually appointed by Us and the Customer.

● The arbitration proceedings shall be conducted in the English language. The venue for the

arbitration proceedings shall be Delhi.

● This T&Cs shall be governed by and construed in accordance with the laws of India and,

subject to this Clause 30, We and You agree and undertake that any controversy or claim

arising out of or relating to these T&Cs will be adjudicated exclusively before a competent

court in Delhi, India only.

2.32 MISCELLANEOUS

● Any costs incurred by Truckinzy towards enforcement of its rights and recovery shall be

debited to your account.

● Where Truckinzy acts on good faith in response to any oral or electronic instruction or inquiry

from you in respect of any matter in relation to your account, you will not be entitled to claim

or allege any loss, damage, liability, expense etc., attributable, directly or indirectly, to any

such good faith action of Truckinzy and you agree to hold Truckinzy harmless in respect

thereof.

● If required by law to do so or if considered necessary to do so for proper management of

credit or business risk, Truckinzy reserves the right to disclose any and all Cardholder

information, including default in any payments or misuse of the service, to any court of

competent jurisdiction, quasi judicial authority, law enforcement agency, relevant wing of the

Central Government or State Government, your employer, credit reference agency, financial

institution or any company which is an affiliate or associate or parent or subsidiary of

Truckinzy 31.4 You hereby agree that the application and copies of all documents submitted

in support thereof and for the ongoing operation of the Truckinzy Account by you to

Truckinzy are and shall remain the sole and exclusive property of Truckinzy, and Truckinzy

shall not be obliged to return the same to you upon your request or upon termination of this

Agreement.

● You agree to comply with all applicable laws and regulations from time to time which govern

or may be affected by the use of the service.

● Truckinzy, our parent, subsidiaries, employees and our suppliers provide our services "as is"

and without any warranty or condition, express, implied or statutory. Truckinzy, our parent,

subsidiaries, employees and our suppliers specifically disclaim any implied warranties of title,

merchantability, satisfactory quality, fitness for a particular purpose and non-infringement.

● In no event shall Truckinzy, our parent, subsidiaries, employees or our suppliers be liable for

lost profits or any special, incidental or consequential damages arising out of or in connection

with our web site, our service, or the T&C (however arising, including negligence). Truckinzy

shall make reasonable efforts to ensure that requests for electronic debits and credits involving

bank accounts, credit cards, and check issuances are processed in a timely manner and but

Truckinzy makes no representations or warranties regarding the amount of time needed to

complete processing because our Service is largely dependent upon many factors outside of

our control.

● You are aware of all security risks, including possible third party interception of any of your

transactions and statements of account on the Internet and the contents of your transactions or

statements of account becoming known to third parties. You agree and undertake that you

shall not hold Truckinzy liable therefore in any way. The use and storage of any information,

including without limitation, the Card number, PIN, password, account information,

transaction activity, account balances and any other information available on your Internet

access device or computer or mobile phone is at your own risk and responsibility. 31.9 As

your account ID is connected to your mobile number, it is your responsibility to inform

Truckinzy in case you terminate using the mobile number that corresponds to your account

ID. The account ID corresponding to the mobile number you register with can be accessed by

you only till the time you have access to the corresponding mobile number. It is your

responsibility to transfer your account ID to a new mobile number if and when you change

your number. Not doing so may give access to your Truckinzy Wallet credit balance to the

new user of the same mobile number, and Truckinzy will not be liable or responsible for the

same. You are also liable for ensuring the security of your PIN. In case of loss of your mobile

phone and/or Truckinzy Password/PIN, you should intimate Truckinzy in writing

immediately. Truckinzy shall make every attempt to block access to your Truckinzy account

under such circumstances, however, Truckinzy shall not be liable for any losses a user may

incur due to the above. The responsibility to safeguard the Truckinzy coupon balance rests

entirely with the user.

● By signing up for Truckinzy services, you also allow Truckinzy to send you emails and SMS

alerts from time to time.

● Truckinzy will be entitled to enter into any tie-up in terms of joint-venture or otherwise with

any other institution engaged in the business of providing services analogous

Please note that this is only a basic description of the key terms of the Policy.