Refund Policy

1. Introduction

Truckinzy aims to ensure customer satisfaction with our services. This refund policy outlines the conditions under which refunds are applicable and the process for requesting a refund.

2. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Service Not Delivered: If the service booked through Truckinzy is not delivered as specified at the time of booking.
• Service Cancellation by Truckinzy: If Truckinzy cancels the service due to unforeseen circumstances or any reason attributable to Truckinzy.
• Service Quality Issues: If there are significant quality issues with the service provided, and these issues are reported within 24 hours of service completion.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of Mind: If the user decides to cancel the service for personal reasons unrelated to service quality or delivery.
• Late Cancellations: If the user cancels the service after the allowed cancellation window (as specified in the Cancellation Policy).
• Partial Services: If the service was partially completed and the user was satisfied with the completed portion.
• Force Majeure: If the service is disrupted due to events beyond Truckinzy's control (e.g., natural disasters, strikes).

4. Refund Process

To request a refund, users must follow these steps:

1. Submit a Request: Contact Truckinzy customer support through the app or website within 24 hours of the service completion or the occurrence of the issue.

2. Provide Details: Include details such as booking ID, service date, and a description of the issue.

3. Review: Truckinzy will review the request and may contact the user for additional information or clarification.

4. Resolution: After review, Truckinzy will notify the user of the decision. If approved, the refund will be processed within 7-10 business days.

5. Refund Method

Approved refunds will be issued using the original payment method. If the original payment method is unavailable, Truckinzy may offer alternative refund methods (e.g., bank transfer, credit to Truckinzy account).

6. Contact Information

For any questions or assistance regarding refunds, users can contact Truckinzy customer support:

• Email: Support@truckinzy.com

• Phone 9911022107

• Address TDI mall, 4th floor, Rajouri Garden, New Delhi

7. Amendments to the Refund Policy

Truckinzy reserves the right to amend this refund policy at any time. Users will be notified of any significant changes through the Truckinzy website and/or application.